[rt-users] I can't create a ticket in RT

[Wagner Pereira]

Kevin and Emmanuel,

Q: So you have somewhere else something that define that /rt runs RT, yes?

A: I'm affraid don't understand that question.


The following is my /var/log/apache2/error.log

================================
[Sun Feb 07 06:25:02 2010] [warn] RSA server certificate CommonName (CN) 
`rtracker.pop-sp.rnp.br' does NOT match server name!?
[Sun Feb 07 06:25:02 2010] [notice] Apache/2.2.9 (Debian) mod_ssl/2.2.9 
OpenSSL/0.9.8g mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal 
operations
[Sun Feb 07 11:11:17 2010] [error] [client 89.108.89.54] File does not 
exist: /htdocs
[Mon Feb 08 10:16:48 2010] [error] [client 200.133.192.22] Log file 
/var/log/apache2//rt.log couldn't be written or created.
[Mon Feb 08 10:16:48 2010] [error] [client 200.133.192.22]  RT can't 
run. at /usr/share/request-tracker3.6/lib/RT.pm line 300.
[Mon Feb 08 10:16:48 2010] [error] [client 200.133.192.22] Premature end 
of script headers: mason_handler.scgi
[Mon Feb 08 10:16:49 2010] [error] [client 200.133.192.22] File does not 
exist: /var/www/favicon.ico
[Mon Feb 08 10:16:52 2010] [error] [client 200.133.192.22] File does not 
exist: /var/www/favicon.ico
[Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] Log file 
/var/log/apache2//rt.log couldn't be written or created., referer: 
https://200.133.192.79/rt/
[Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22]  RT can't 
run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: 
https://200.133.192.79/rt/
[Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] Premature end 
of script headers: mason_handler.scgi, referer: https://200.133.192.79/rt/
[Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] Log file 
/var/log/apache2//rt.log couldn't be written or created., referer: 
https://200.133.192.79/rt/
[Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22]  RT can't 
run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: 
https://200.133.192.79/rt/
[Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] Premature end 
of script headers: mason_handler.scgi, referer: https://200.133.192.79/rt/
[Mon Feb 08 11:09:13 2010] [error] [client 200.133.192.79] client denied 
by server configuration: 
/usr/share/request-tracker3.6/libexec/mason_handler.scgi
[Mon Feb 08 11:19:52 2010] [error] [client 200.133.192.22] File does not 
exist: /var/www/favicon.ico
[Mon Feb 08 11:19:55 2010] [error] [client 200.133.192.22] File does not 
exist: /var/www/favicon.ico
[Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Log file 
/var/log/apache2//rt.log couldn't be written or created., referer: 
http://rtracker.rt.pop-sp.rnp.br/rt/
[Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22]  RT can't 
run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: 
http://rtracker.rt.pop-sp.rnp.br/rt/
[Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Premature end 
of script headers: mason_handler.scgi, referer: 
http://rtracker.rt.pop-sp.rnp.br/rt/
[Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Log file 
/var/log/apache2//rt.log couldn't be written or created., referer: 
http://rtracker.rt.pop-sp.rnp.br/rt/
[Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22]  RT can't 
run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: 
http://rtracker.rt.pop-sp.rnp.br/rt/
[Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Premature end 
of script headers: mason_handler.scgi, referer: 
http://rtracker.rt.pop-sp.rnp.br/rt/
[Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Log file 
/var/log/apache2//rt.log couldn't be written or created., referer: 
http://rtracker.rt.pop-sp.rnp.br/rt/
[Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22]  RT can't 
run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: 
http://rtracker.rt.pop-sp.rnp.br/rt/
[Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Premature end 
of script headers: mason_handler.scgi, referer: 
http://rtracker.rt.pop-sp.rnp.br/rt/
[Mon Feb 08 13:07:09 2010] [error] [client 200.133.192.22] File does not 
exist: /htdocs
[Mon Feb 08 13:07:12 2010] [error] [client 200.133.192.22] File does not 
exist: /htdocs
[Mon Feb 08 13:31:50 2010] [error] [client 200.133.192.79] client denied 
by server configuration: 
/usr/share/request-tracker3.6/libexec/mason_handler.scgi
[Mon Feb 08 15:01:06 2010] [error] [client 200.133.192.22] Log file 
/var/log/apache2//rt.log couldn't be written or created., referer: 
https://200.133.192.79/rt/index.html
[Mon Feb 08 15:01:06 2010] [error] [client 200.133.192.22]  RT can't 
run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: 
https://200.133.192.79/rt/index.html
[Mon Feb 08 15:01:06 2010] [error] [client 200.133.192.22] Premature end 
of script headers: mason_handler.scgi, referer: 
https://200.133.192.79/rt/index.html
[Mon Feb 08 18:39:29 2010] [error] [client 200.133.192.22] Log file 
/var/log/apache2//rt.log couldn't be written or created., referer: 
https://200.133.192.79/rt/
[Mon Feb 08 18:39:29 2010] [error] [client 200.133.192.22]  RT can't 
run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: 
https://200.133.192.79/rt/
[Mon Feb 08 18:39:29 2010] [error] [client 200.133.192.22] Premature end 
of script headers: mason_handler.scgi, referer: https://200.133.192.79/rt/
================================


-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901



Emmanuel Lacour escreveu:
> On Mon, Feb 08, 2010 at 01:34:51PM -0200, Wagner Pereira wrote:
>   
>> Emmanuel,
>>
>> That's my VirtualHost file:
>>
>> ===========================
>> <VirtualHost *:443>
>>    ServerName rtracker.rt.pop-sp.rnp.br
>>    RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/
>>    DocumentRoot /var/www
>>    CustomLog /var/log/apache2/rt.log combined
>>    ServerSignature Off
>>    LogLevel warn
>> </VirtualHost>
>> ===========================
>>
>>     
>
> So you have somewhere else something that define that /rt runs RT, yes?
>
>   
>> cat test.txt | /usr/local/bin/rt-mailgate-3.6 --queue general --action  
>> correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug
>>
>> And here is the debug output:
>>
>> ===========================
>>
>> Connecting to  
>> https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at  
>> /usr/local/bin/rt-mailgate-3.6 line 102, <> line 1.
>> An Error Occurred
>>
>> 403 Forbidden
>>     
>
> That's what I said, your webserver configuration seems broken in a way
> it disallow access to /rt//REST/1.0/NoAuth/mail-gateway. Explanation
> should be in your apache logs...
>
>