[rt-users] I can't create a ticket in RT

[Emmanuel Lacour]

On Mon, Feb 08, 2010 at 01:34:51PM -0200, Wagner Pereira wrote:
> Emmanuel,
>
> That's my VirtualHost file:
>
> ===========================
> <VirtualHost *:443>
>    ServerName rtracker.rt.pop-sp.rnp.br
>    RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/
>    DocumentRoot /var/www
>    CustomLog /var/log/apache2/rt.log combined
>    ServerSignature Off
>    LogLevel warn
> </VirtualHost>
> ===========================
>

So you have somewhere else something that define that /rt runs RT, yes?

> cat test.txt | /usr/local/bin/rt-mailgate-3.6 --queue general --action  
> correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug
>
> And here is the debug output:
>
> ===========================
>
> Connecting to  
> https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at  
> /usr/local/bin/rt-mailgate-3.6 line 102, <> line 1.
> An Error Occurred
>
> 403 Forbidden

That's what I said, your webserver configuration seems broken in a way
it disallow access to /rt//REST/1.0/NoAuth/mail-gateway. Explanation
should be in your apache logs...