[rt-users] Using RT with external mail provider

[Renato S. Yamane]

Hi, I´m a newbie in RT.

Before start using it, I would like to know if is possible use RT in my intranet setting it to open tickets using my external mail provider.

To be clear:
- My e-mails are out of my hands. They are in a external provider (like Gmail);
- I would like to do that:
        User send a message to rt at my-external-email.com
        RT need authenticate in my external email and get messages there
        If exist messages, them open a ticket and send a message to user (your ticket # is 12345)

Regards,
Renato S. Yamane