[rt-users] Using RT with external mail provider

[Robert Keidel]

Hi,

if your mail provider has pop3 or imap available and you are installing RT
on a Linux OS, you could use fetchmail to pickup the e-mail. Through the
mail gate from RT the email will create a ticket. Postfix/Sendmail could be
used to deliver the email back to user (your ticket# is 12345)

Robert

On Tue, Feb 9, 2010 at 4:27 PM, Renato S. Yamane
<yamane at diamondcut.com.br>wrote:

>
> Hi, I´m a newbie in RT.
>
> Before start using it, I would like to know if is possible use RT in my
> intranet setting it to open tickets using my external mail provider.
>
> To be clear:
> - My e-mails are out of my hands. They are in a external provider (like
> Gmail);
> - I would like to do that:
>        User send a message to rt at my-external-email.com
>        RT need authenticate in my external email and get messages there
>        If exist messages, them open a ticket and send a message to user
> (your ticket # is 12345)
>
> Regards,
> Renato S. Yamane
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