[rt-users] My Ticket URL's are wrong When I Link Tickets -- RT 3.8.4

[Kevin Falcone]

On Wed, Feb 10, 2010 at 03:16:16PM -0800, Behzad Mahini wrote:
> I am asking this question, since some of the previous communications &  
> documentations I looked at, were alarming when it came to changing  
> some of the settings of RT_SiteConfig, when RT  has been up & running  
> for a while,..and obviously that is my scenario.
> 
> When I link tickets, in the "Links" section of my Ticket history/ 
> metadata, I 'll end up getting a hyperlink that does not use my domain  
> name, and has "localhost" showing up in it, as follows:
> 
> 		http://localhost/Ticket/Display.html?id=12345
> 
> 	instead of:
> 
> 		http://MY_DOMAIN_NAME/Ticket/Display.html?id=12345
> 
> 
> My RT_SiteConfig.pm, with the related settings:
> 
> 	Set($DatabaseHost, 'localhost');
> 	Set($DatabaseRTHost, 'localhost');
> 	Set( $rtname, 'MY_DOMAIN.com');
> 	Set($WebDomain, 'localhost');
> 	Set($RTAddressRegexp, '^MY_USER\@MY_DOMAIN.XYZ.com$');
> 	Set($CanonicalizeEmailAddressMatch, '@MY_DOMAIN\.com$');
> 	Set($CanonicalizeEmailAddressReplace, '@MY_DOMAIN.com');
> 
> 	Set($WebPath, "");
> 	Set($WebBaseURL, ($port == 443? 'https': 'http') .'://' . RT->Config- 
>  >Get('WebDomain') . ($port != 80 && $port != 443? ":$port" : '') );
> 	Set($WebURL, RT->Config->Get('WebBaseURL') . RT->Config- 
>  >Get('WebPath') . "/");
> 	#Set($Organization , "example.com");
> 
> ..and my RT_Config.pm:
> 
> 	Set($Organization , "example.com");
> 
> 
> Questions:
> 	1) I have already hundreds of tickets generated through different  
> Queues, and If I were to replace:
> 			Set($WebDomain, 'localhost');
> 		with:
> 			Set($WebDomain, 'MY_DOMAIN.com');
> 
> 		Will that address my "localhost" issue (i.e., Correcting the Link  
> URL), without causing negative side effects?

This is fine and you should fix this

> 	2) Since currently I don't have my $Organization defined per my  
> RT_SiteConfig.pm, and I presume since RT_Config.pm has it defined as  
> "example.com", I am receiving some
> 	     emails as follows:
> 
> 			ticket#xxx at example.com
> 
> 		Again, If I were to remedy this separate issue, by adding the  
> following in my RT_SIteConfig.pm:
> 			Set($Organization , "MY_DOMAIN.com");
> 
> 		Will that address this other issue, without causing negative side  
> effects.

This will break your existing ticket links unless you clean up the DB

-kevin
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