[rt-users] RT: To and Cc emails separate

[David_Stiff at McAfee.com]

Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket.

This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor.

Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed?

Thanks,

David Stiff
Release Engineer
McAfee, Inc.
565 Kumpf Drive
Waterloo, Ontario N2V 1K3
(519) 880-2045 direct
(519) 747-4731 fax
david_stiff at mcafee.com
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