[rt-users] Very slow ticket search creation/edit screen 3.8.4

[Justin Hayes]

Ah ok, so even if all my users have OwnTicket for a queue getting that list is still faster than showing all users on the Search screen, even though the resulting list is the same length?

Total rows in Users is 543.

Justin

-------------------------------------------------
Justin Hayes
Orbis Support Manager
justin.hayes at orbisuk.com




On 15 Feb 2010, at 17:33, Emmanuel Lacour wrote:

> On Mon, Feb 15, 2010 at 05:18:53PM +0000, Justin Hayes wrote:
>> That doesn't seem to be an answer. So it's just slow if you want to have a lot of owners??
>> 
>> It doesn't take 40 secs to render the owner dropdown on ticket create/update, so why should the search screen be so bad? They both use the same element.
>> 
> 
> bevause on a ticket, we already ha  ve a queue selected and so we filter
> potential owners for this queue.
> 
> in search screen, we load all people that may own ticket in any queue
> (all users that have OwnTicket right).
> 
> this is a known issue, but that shouldn't be a problem on most systems
> where people with OwnTicket rights are a few hundreds.
> 
> tell us more about how many people you have has potential owner in
> search screen.
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com