[rt-users] Problems after upgrade

Simon Dray Simon.Dray at antplc.com
Wed Feb 17 04:19:04 EST 2010


Ulf 

Stupid question did you upgrade the database?


Simon

-----Original Message-----
From: Ulf Zimmermann [mailto:ulf at openlane.com] 
Sent: 17 February 2010 02:22
To: 'rt-users at lists.bestpractical.com'
Subject: [rt-users] Problems after upgrade

I am looking at upgrading a 6 year old installation of RT (3.2.2) to a more current version (3.8.7).

Went through all the upgrade steps. After starting Apache I got the main page and login, which works. On the main page first thing I notice is that I get "Predefined search My Requests not found". When I click on any queue I get "RT::Ticket::TimeLeftAsString Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165)" and if I click on a ticket owned by me from the main page, I get "RT::Ticket::Merged Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Ticket/Elements/Bookmark line 61)". 

Any suggestions how to debug this? Nothing in var/log/rt.log, nothing in the Apache error log.

Ulf.

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com



More information about the rt-users mailing list