[rt-users] RT-Users Digest, Vol 71, Issue 39

[Ed Santora]

RT_SiteConfig was updated, RT_Config has been left untouched as 
recommended. Apache has been restarted several times.

This only affects a few users. For everyone else RT works just fine and all 
links are generated correctly. And for those few users it is only the 
tickets displayed after selecting a queue from QuickSearch that have the 
missing '/rt/' in the links. They get the correct links on their At a 
glance page or custom searches.

Could it somehow be tied to a session in the database when they log in?

-Ed

--On February 16, 2010 7:14:51 PM -0500 
rt-users-request at lists.bestpractical.com wrote:

> Message: 2
> Date: Tue, 16 Feb 2010 09:16:02 -0800
> From: "Will Sani" <williamsani at hotmail.com>
> Subject: Re: [rt-users] QuickSearch has broken links for some users
> To: <rt-users at lists.bestpractical.com>
> Message-ID: <BLU126-DS74A937F2A5E52A614FD8FA1490 at phx.gbl>
> Content-Type: text/plain; charset="US-ASCII"
>
> Have you corrected the URL in RT_Config and Site_Config? Have you bounced
> Apache yet?
>
> Will
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ed Santora
> Sent: Tuesday, February 16, 2010 8:52 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] QuickSearch has broken links for some users
>
> Hello,
>
> I recently moved our RT instance from a base hostname to a subdirectory
> (i.e. from http://www.example.com/ to http://www.example.com/rt/)
>
> Myself and a few users have updated our SavedSearches to account for that
> change and it works fine. As does almost everything else. However, for
> some  users, when they click the Queue link from the QuickSearch box all
> the  tickets displayed have links without the ending "/rt".
>
> This was a fresh install of the files, Mason cache has been cleared and
> the  web server restarted. Only the database was carried over.
>
> This behavior is only seen with a handful of users. I am unable to figure
> out why the links are correct for some users and not others. Any ideas on
> where to start looking for the cause?
>
> -Ed