[rt-users] RT problem with ticket creation via email

[JJussi]

Hi!
I had same kind of problems when I took 'MailPlugins' in use. I made my own 
plugin and as long as plugin didn't return 'RT::CurrentUser' object, I got 
that error.

On Wednesday, 17. Februaryta 2010 23:17:32 Ken Crocker wrote:

> To list,
> 
> I have been testing our 3.8.7 session and all looks well, with the
> exception of creating tickets via email.
> I can create tickets fine via the WebUI, but emails gives no joy. I get
> this email back:
> 
> RT could not load a valid user, and RT's configuration does not allow
> for the creation of a new user for this email (kfcrocker at lbl.gov).
> 
> You might need to grant 'Everyone' the right 'CreateTicket' for the
> queue Test.
> 
> I have, of course, applied the "CreateTicket" right to everyone for the
>  Queue "Test". Still no joy.
> 
> I am thinking that since the email gets to RT, it is probably a filter of
>  some sort in our Config settings.
> 
> We are using the ExternalAuth extension and ourLDAP filters work fine
> with signing onto the WebUI and using the system in ALL of it's aspects.
> These are our LDAP settings:
> 
>        'My_LDAP' => {            'type'         => 'ldap',
>             'server'       => 'xxxx.xxx.xxx',    # x'd out for this email
>             'user'         => '',
>             'pass'         => '',
>             'base'         => 'ou=people,o=Company Name,c=us',
>             'filter'         =>
> '(&(|(xxxEmpStat=Staff)(xxxEmpStat=Guest))(|(xxxpan=XX*)))',
>             'd_filter'     => '(!(|(xxxEmpStat=Staff)(xxxEmpStat=Guest)))',
>             'tls'          => 1,
>             'net_ldap_args' => [    version =>  3   ],
>             'attr_match_list' => ['Name',
>                                   'EmailAddress',
>                                   'RealName',
>                                   'uid',
>                                  ],
> 
>             'attr_map'     => {  'Name'            => 'uid',
>                                  'EmailAddress'    => 'mail',
>                                  'Organization'    => 'o',
>                                  'RealName'        => 'cn',
>                                  'ExternalAuthId'  => 'uid',
>                                  'Gecos'           => 'uid',
>                                  'WorkPhone'       => 'telephoneNumber',
>                                  'Address1'        => 'xxxMailStop',
>                                  'Address2'        =>
> 'postalAddress',                              }
>            }
>       }
> 
> These are some other settings that I think /*MIGHT*/ apply:
> 
> Set($TruncateLongAttachments, 1);
> Set($LookupSenderInExternalDatabase, 1);    # not actually functional
> -alinc
> Set($SenderMustExistInExternalDatabase, 1);
> Set($ValidateUserEmailAddresses, 1);
> Set($SendmailPath, "/usr/lib/sendmail");
> Set($WebExternalAuto , 0); # Do not create accounts based on REMOTE_USER
> setting
> Set($WebExternalAuthContinuous, 0); # prevent checking REMOTE_USER at
> every page load
> 
> Any clues? Thanks.
> 
> Kenn
> LBNL
> 


-- 
JJussi