[rt-users] RT problem with ticket creation via email

[Ken Crocker]

JJussi,

What do you mean by "made my own plugin"?

Kenn
LBNL

On 2/17/2010 11:17 PM, JJussi wrote:
> Hi!
> I had same kind of problems when I took 'MailPlugins' in use. I made my own 
> plugin and as long as plugin didn't return 'RT::CurrentUser' object, I got 
> that error.
>
> On Wednesday, 17. Februaryta 2010 23:17:32 Ken Crocker wrote:
>
>   
>> To list,
>>
>> I have been testing our 3.8.7 session and all looks well, with the
>> exception of creating tickets via email.
>> I can create tickets fine via the WebUI, but emails gives no joy. I get
>> this email back:
>>
>> RT could not load a valid user, and RT's configuration does not allow
>> for the creation of a new user for this email (kfcrocker at lbl.gov).
>>
>> You might need to grant 'Everyone' the right 'CreateTicket' for the
>> queue Test.
>>
>> I have, of course, applied the "CreateTicket" right to everyone for the
>>  Queue "Test". Still no joy.
>>
>> I am thinking that since the email gets to RT, it is probably a filter of
>>  some sort in our Config settings.
>>
>> We are using the ExternalAuth extension and ourLDAP filters work fine
>> with signing onto the WebUI and using the system in ALL of it's aspects.
>> These are our LDAP settings:
>>
>>        'My_LDAP' => {            'type'         => 'ldap',
>>             'server'       => 'xxxx.xxx.xxx',    # x'd out for this email
>>             'user'         => '',
>>             'pass'         => '',
>>             'base'         => 'ou=people,o=Company Name,c=us',
>>             'filter'         =>
>> '(&(|(xxxEmpStat=Staff)(xxxEmpStat=Guest))(|(xxxpan=XX*)))',
>>             'd_filter'     => '(!(|(xxxEmpStat=Staff)(xxxEmpStat=Guest)))',
>>             'tls'          => 1,
>>             'net_ldap_args' => [    version =>  3   ],
>>             'attr_match_list' => ['Name',
>>                                   'EmailAddress',
>>                                   'RealName',
>>                                   'uid',
>>                                  ],
>>
>>             'attr_map'     => {  'Name'            => 'uid',
>>                                  'EmailAddress'    => 'mail',
>>                                  'Organization'    => 'o',
>>                                  'RealName'        => 'cn',
>>                                  'ExternalAuthId'  => 'uid',
>>                                  'Gecos'           => 'uid',
>>                                  'WorkPhone'       => 'telephoneNumber',
>>                                  'Address1'        => 'xxxMailStop',
>>                                  'Address2'        =>
>> 'postalAddress',                              }
>>            }
>>       }
>>
>> These are some other settings that I think /*MIGHT*/ apply:
>>
>> Set($TruncateLongAttachments, 1);
>> Set($LookupSenderInExternalDatabase, 1);    # not actually functional
>> -alinc
>> Set($SenderMustExistInExternalDatabase, 1);
>> Set($ValidateUserEmailAddresses, 1);
>> Set($SendmailPath, "/usr/lib/sendmail");
>> Set($WebExternalAuto , 0); # Do not create accounts based on REMOTE_USER
>> setting
>> Set($WebExternalAuthContinuous, 0); # prevent checking REMOTE_USER at
>> every page load
>>
>> Any clues? Thanks.
>>
>> Kenn
>> LBNL
>>
>>     
>
>
>   
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