[rt-users] Auto replies create tickets

[Brian D]

I am not near a pc at the moment to check on this again, but I recall when I
had looked at this same issue, I found that where CheckForAutoGenerated was
called from was not always reacting how you'd expect.  We ended up
pre-filtering auto gen email in postfix... just had to be careful not to
filter rt's own autoresponses :)

You can see on your headers that rt added an RT-DetectedAutoGenerated
header, but still accepted it...  So I'd look at that other code.

On Feb 22, 2010 10:10 AM, <n.chrysandreas at albourne.com> wrote:

Hi Lem,

Thanks for the reply.

The headers of the auto reply emails that pass through to RT are as below

---------------------
Received: XXXXXXX
Received: YYYYYYY
Received: ZZZZZZZ
MIME-Version: 1.0
Subject: Re: SOME TITLE
In-Reply-To: <78e4706e7c8637f1c0db00ad4003559f at mydomain.com>
Date: Wed, 17 Feb 2010 09:08:04 +0000 (GMT)
Auto-Submitted: auto-replied (zimbra; vacation)
Precedence: bulk
Content-Type: text/plain; charset=utf-8
X-Virus-Scanned: amavisd-new at server.mydomain.com
Message-ID: <464307537.2782761266397684254.JavaMail.root at server>
To: theQUEUE at mydomain.com
Content-Transfer-Encoding: 7bit
From: USER <USER at mydomain.com>
X-RT-Original-Encoding: utf-8
RT-Squelch-Replies-To: USER at mydomain.com
RT-DetectedAutoGenerated: true
Content-Length: 196

[Message body]
-----------------------------


Why would the function not detect
-Precedence: bulk
-Auto-Submitted: auto-replied
in the header?


Thanks
Nik

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