[rt-users] Auto replies create tickets

[n.chrysandreas at albourne.com]

Hi Lem,

Thanks for the reply.

The headers of the auto reply emails that pass through to RT are as below 

---------------------
Received: XXXXXXX
Received: YYYYYYY
Received: ZZZZZZZ
MIME-Version: 1.0
Subject: Re: SOME TITLE
In-Reply-To: <78e4706e7c8637f1c0db00ad4003559f at mydomain.com>
Date: Wed, 17 Feb 2010 09:08:04 +0000 (GMT)
Auto-Submitted: auto-replied (zimbra; vacation)
Precedence: bulk
Content-Type: text/plain; charset=utf-8
X-Virus-Scanned: amavisd-new at server.mydomain.com
Message-ID: <464307537.2782761266397684254.JavaMail.root at server>
To: theQUEUE at mydomain.com
Content-Transfer-Encoding: 7bit
From: USER <USER at mydomain.com>
X-RT-Original-Encoding: utf-8
RT-Squelch-Replies-To: USER at mydomain.com
RT-DetectedAutoGenerated: true
Content-Length: 196

[Message body]
-----------------------------


Why would the function not detect 
-Precedence: bulk
-Auto-Submitted: auto-replied
in the header?


Thanks
Nik