[rt-users] Vexed by Permission Denied

[Todd Herr]

On 02/17/2010 08:14 AM, Todd Herr wrote:
> On 02/17/2010 04:17 AM, Simon Dray wrote:
>> Todd
>>
>> You may find that you need to add modify ticket either at user or group level
>>
>
> Thanks, Simon.
>
> I'll give that a whirl and do some more digging to see if I can determine a
> pattern to the behavior, which occurs on email replies to tickets (i.e., closed
> vice open; requestor vice cc vice other, etc.)
>

Just to follow up here...

While I didn't see any noticeable pattern to the issue, other than the fact that 
all affected tickets were in Queue B, adding ModifyTicket rights to the roles in 
question seems to have made the problem go away.

Thanks again for all on-list and off-list responses.

-- 
Todd Herr