[rt-users] Move tickets to Queue

[JJussi]

How about your own version of 'rt-mailgate'.
Take existing rt-mailgate and add little bit code in it what selects right 
queue base on sender address.

Then you just need that one /etc/aliases line:
          
support:"|my-rt-mailgate --action comment  --url http://domain.com/"

This is not what you have asked, but better choose right queue outside RT than 
inside.

On Tuesday, 23. Februaryta 2010 15:16:42 polloxx wrote:

> Thanks for all your suggestions.
> How can I do this using Scrips, so without the need to go to /etc/aliases?
> 
> @Kevin: How do I check the return value of Setqueue?
> @Jerrad: We only have a limited number of customers and needed queues.
> 
> 
> On Tue, Feb 23, 2010 at 3:31 AM, Jerrad Pierce
> 
> <jpierce at cambridgeenergyalliance.org> wrote:
> > On Mon, Feb 22, 2010 at 16:30, Jerrad Pierce
> >
> > <jpierce at cambridgeenergyalliance.org> wrote:
> >>> As I'm new to RT I'm trying to setup a system for our needs.
> >>> We want a queue for each customer. Tickets are created by email.
> >
> > However, if you really want to do this, and assuming you
> > have a relatively fixed set of requestors/queues, the easiest way to
> > handle this would be running rt-mailgate
> > with --extension=queue; of course, your current method of scrips
> > permits you to programatically create a
> > morasse of queues.
> >
> > --
> > Cambridge Energy Alliance: Save money. Save the planet.
> 
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-- 
JJussi