[rt-users] Custom commands by Email

[Mike Johnson]

There is an extension available to do field assignment by email "Extract
Custom Field Value Extension" is the name... Best Practical coded it and
offers support on it...

maybe this is what you are looking for?

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at normed.ca
Technology assistance: email nosmhelpdesk at normed.ca 
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat
holidays: 
Off campus toll free 1 (800) 461-8777, option 8, or locally either 
(705) 662-7120 or (807) 766-7500


>>> Francisco Gómez Marín <fgomez at cica.es> 05/01/2010 5:45 am >>>
Niki Serakiotou escribió:
> If the CommandByEmail plugin worked for setting Custom Fields, you
could
> create a custom fields and set it. But I have not been able to set
custom
> fields by mail! 
> 
> Has anybody tried
> CustomField.{CFName}: <custom field value>
> Or
> CF.{CFName}: <custom field value>
> 
> Or the AddCF versions? And can someone point the difference between
> CF.{CFName} and AddCF.{CFName}? There is one instance of someone
claiming he
> looked at the code and found out how to use them, but he did not say
how.
> They sure don't work like the wiki claims they should...
> 
> 
Thanks Niki, but I'm not sure how to make CommandByMail to recognize 
them as commands, and even how to handle them later.

I just want to make something easier I believe, like a 'command alias':

redirect a custom command like 'Asunto: something' -> 'Subject: 
something', maybe through a scrip?

-- 
Francisco Gómez Marín
Depatamento de Seguridad
Centro Informático Científico de Andalucía (CICA)
Avda. Reina Mercedes s/n - 41012 - Sevilla (Spain)
Tfno.: +34 955 056 600 / FAX: +34 955 056 650
Consejería de Innovación, Ciencia y Empresa
Junta de Andalucía
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