[rt-users] RT not sending e-mails to Requestors upon Ticket creation

[Jeff Ilgen]

(My apologies if this is a duplicate post.  I wasn't sure if it got  
posted.)

Hello all,
I'm experiencing a problem with RT not sending e-mails to Requestors  
when a Ticket is created.  RT does send e-mails to Cc's and AdminCc's  
upon the same ticket creations.

When I create a ticket, I don't see entries in /var/log/maillog as I  
see when e-mails are sent to Cc's and AdminCc's which seems to  
indicate that RT is not even attempting to send e-mails to Requestors.

I haven't changed the default Global Scrips, particularly, "On Create  
Autoreply To Requestors".

Is there some other configuration file or setting other than  
RT_SiteConfig.pm and the Global Scrips that might effect e-mails to  
Requestors?  Has anyone seen this behavior in the past?(I've checked  
on the "Googles" with no luck.)

I'm running RT 3.8.4 on RedHat EL 5 with Apache 2.2.3 and sendmail  
8.13.8-2.el5.  I'm also smart hosting e-mails to another mail server  
via sendmail.

Contents of RT_SiteConfig.pm below:
____________________

# Any configuration directives you include  here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
#   perl -c /path/to/your/etc/RT_SiteConfig.pm

#Set( $rtname, '172.21.191.50');
#Set( $rtname, '192.168.183.50');
Set( $rtname, '<site>.com');

Set( $WebPath, '/rt' );

Set($DatabasePassword , 'password');
Set($DatabaseUser, 'rt_user');

# Size is expressed in bytes - 50MB
Set($MaxAttachmentSize, '50000000');

1;