[rt-users] RT not sending e-mails to Requestors upon Ticket creation

[Ken Crocker]

Jeff,

Could be a lot of things. Do you get any error message at all? Have you 
tried re-creating this in a test environment with your config set to 
Development (*Set($DevelMode, '1');)? *This would greatly enhance our 
chance to debugg the problem. Hope this helps.

Kenn
LBNL

On 1/6/2010 10:27 AM, Jeff Ilgen wrote:
> (My apologies if this is a duplicate post.  I wasn't sure if it got  
> posted.)
>
> Hello all,
> I'm experiencing a problem with RT not sending e-mails to Requestors  
> when a Ticket is created.  RT does send e-mails to Cc's and AdminCc's  
> upon the same ticket creations.
>
> When I create a ticket, I don't see entries in /var/log/maillog as I  
> see when e-mails are sent to Cc's and AdminCc's which seems to  
> indicate that RT is not even attempting to send e-mails to Requestors.
>
> I haven't changed the default Global Scrips, particularly, "On Create  
> Autoreply To Requestors".
>
> Is there some other configuration file or setting other than  
> RT_SiteConfig.pm and the Global Scrips that might effect e-mails to  
> Requestors?  Has anyone seen this behavior in the past?(I've checked  
> on the "Googles" with no luck.)
>
> I'm running RT 3.8.4 on RedHat EL 5 with Apache 2.2.3 and sendmail  
> 8.13.8-2.el5.  I'm also smart hosting e-mails to another mail server  
> via sendmail.
>
> Contents of RT_SiteConfig.pm below:
> ____________________
>
> # Any configuration directives you include  here will override
> # RT's default configuration file, RT_Config.pm
> #
> # To include a directive here, just copy the equivalent statement
> # from RT_Config.pm and change the value. We've included a single
> # sample value below.
> #
> # This file is actually a perl module, so you can include valid
> # perl code, as well.
> #
> # The converse is also true, if this file isn't valid perl, you're
> # going to run into trouble. To check your SiteConfig file, use
> # this comamnd:
> #
> #   perl -c /path/to/your/etc/RT_SiteConfig.pm
>
> #Set( $rtname, '172.21.191.50');
> #Set( $rtname, '192.168.183.50');
> Set( $rtname, '<site>.com');
>
> Set( $WebPath, '/rt' );
>
> Set($DatabasePassword , 'password');
> Set($DatabaseUser, 'rt_user');
>
> # Size is expressed in bytes - 50MB
> Set($MaxAttachmentSize, '50000000');
>
> 1;
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