[rt-users] Need to make CF mandatory at resolve time

[Lander, Scott]

folks,

   In RT 3.8.x.   I have several different queues, each of which have their own work categories as CFs.   When a call comes in from a user to the help desk the  help desk people select the queue and fill in the mandatory CF.

  however, if a user emails in a ticket, there is nothing the enforces the mandatory fields, and I can't always determine it from the contents of the email.

  So, my question is, is there a way to enforce mandatory fields to be filled in at resolve time?  The ticket owner is the best one to know which category a ticket belongs in anyways.   So, resolve time is really the right time for this selection for us, anyways.

Thanks.
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