[rt-users] Authentication Question

[Mark Farrington]

Hi,

 

I'm having a bit of trouble getting my head around how to do something with
RT.

 

We currently use RT internally as a helpdesk system, with users
authenticating (either by email or with the web interface) from our AD with
LDAP, however we've got a new system coming online which will be public
facing, and we want to handle support for this system through RT.

 

The problem is I currently have the following flag set in my RT_SiteConfig
to prevent non LDAP users authenticating 

 

Set($AutoCreateNonExternalUsers,    0);

 

In order to stop users being created when (for example) an external user is
cc'd to an email into one of our internal queues.

 

What I ideally want to do is restrict most of our queues to 'LDAP users
only', but be able to have a 'public queue' also - is there any way to do
this within the ExternalAuth extension, without manually adding all of my
LDAP users to a group within the RT system???

 

Thanks,

 

Mark

 

Mark Farrington

Broadcast Engineer

Global Traffic Network UK 

 



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