[rt-users] How to create ticket through an e-mail message?

[Wagner Pereira]

Hi, folks.

And now, almost all of the main settings are done!

But, I need to setting up my RT to create a ticket when someone send an 
e-mail message to it.

I found this line in a blog, but I'm not sure if this is enough to make 
RT works properly.

rt-email: "|/usr/bin/rt-mailgate --queue General --action correspond --url https://localhost/rt"

Thanks for any precious help.

-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901