[rt-users] How to create ticket through an e-mail message?

[Carlos Garcia Montoro]

This page should help you:

http://wiki.bestpractical.com/view/ManualEmailConfig

If you properly configure RT and your email server, then you souldn't 
have any problem and RT will create those tickets.

Take care,
Carlos


Wagner Pereira wrote:
> Hi, folks.
> 
> And now, almost all of the main settings are done!
> 
> But, I need to setting up my RT to create a ticket when someone send an 
> e-mail message to it.
> 
> I found this line in a blog, but I'm not sure if this is enough to make 
> RT works properly.
> 
> rt-email: "|/usr/bin/rt-mailgate --queue General --action correspond --url https://localhost/rt"
> 
> Thanks for any precious help.
> 

-- 
  _______ _______________________________________________________________
| __ __ | Carlos García Montoro                    Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular         Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
|  [_]  | Edificio Institutos de Investigación        cgarcia at ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia  Tel: +34 963543706
|_______| España / Spain                              Fax: +34 963543488
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