[rt-users] Unknown user from mail.log

[Kevin Falcone]

On Thu, Jan 14, 2010 at 06:36:44PM -0200, Wagner Pereira wrote:
> Kevin,
> 
> I think I already did that. I created a file named .fetchmailrc on the 
> same RT directory.

Then you need to figure out how it got into postfix
Check the fetchmail and RT logs

-kevin

> Look:
> 
> rtracker:/etc/request-tracker3.6# vim .fetchmailrc
> set daemon 60
> poll imap.pop-sp.rnp.br proto imap username "rt" password "rt_pass" mda 
> "/usr/bin/rt-mailgate --url https://rt.pop-sp.rnp.br/rt --queue general 
> --action correspond"
> 
> What do you guess about?
> 
> Kevin Falcone escreveu:
> > On Thu, Jan 14, 2010 at 05:08:35PM -0200, Wagner Pereira wrote:
> >   
> >> Hi, guys.
> >>
> >> What the heck the following means? I retrieved it from /var/log/mail.log, on the same server where Request Tracker is installed.
> >>
> >> The thing is I want to create a ticket automatically when a new e-mail message arrives. I've installed fetchmail to retrieve e-mails messages from other server.
> >>
> >> Jan 14 16:00:02 rtracker postfix/local[7187]: F378524FBE: to=<pop-sp-genesis at kliper.pop-sp.rnp.br>, orig_to=<root at kliper.pop-sp.rnp.br>, relay=local, delay=0.02, delays=0/0.01/0/0.01, dsn=5.1.1, status=bounced (unknown user: "pop-sp-genesis")
> >>     
> >
> > It looks like you need to tell fetchmail to deliver to rt-mailgate,
> > instead of the mail subsystem.  The fetchmail wikipage has some
> > examples.
> >
> > -kevin
> >   
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