[rt-users] To/From header presentation on correspondence

[Alex Balashov]

On 01/15/2010 02:20 AM, Alex Balashov wrote:

> 2. I really wish that the "From" header on correspondence received from
> the customer into the ticket and copied to AdminCcs and the ticket owner
> via e-mail notifications would contain not only their sending display
> name, but also their real sending email address. Instead, it is replaced
> by the CorrespondAddress, whether the default or overridden one.

By the way, I did consider using a variant of this approach:

http://wiki.bestpractical.com/view/UseActorAsSender

Except, instead of $Ticket->QueueObj->CorrespondAddress, I would just 
pull out $Transaction->CreatorObj->EmailAddress.

The problem is that then this happens on all correspondence, not only 
from the customer into RT (correct), but also seemingly on outgoing 
correspondence (RT to customer) as well, which would be patently wrong.

That is, unless I am misunderstanding the contextual nature of 
$Transaction...


-- 
Alex Balashov - Principal
Evariste Systems
Web     : http://www.evaristesys.com/
Tel     : (+1) (678) 954-0670
Direct  : (+1) (678) 954-0671