[rt-users] Due dates based on custom fields

[William Graboyes]

Hi Jose,


Check out the RT::SLA add on works great, and is easy to set up.

On Tue, Jan 19, 2010 at 8:54 PM, Jose de Paula Eufrasio Junior <
jose.junior at gmail.com> wrote:

> So, I want to use custom fields to classify the tickets on the support
> queue as some pre-defined services. Each service has a defined SLA. I
> am also using escalation of tickets based on due date. Is there
> anything out that can define the due date of tickets based on those
> custom fields? I saw the SLA extension but it looks like SLA per
> queue, while what I want is per ticket.
>
> --
> José de Paula Eufrásio Júnior (coredump)
> MCSO, GRC Professional
> http://core.eti.br
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-- 
Bill
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