[rt-users] Prevent users reopening a closed ticket.

[Emmanuel Lacour]

On Thu, Jan 21, 2010 at 10:06:39AM +0000, John Robson wrote:
> Apologies if this is a repost - I sent it before my confirmation email
> arrived, and have just checked the gossamer archives and it didn't show up.
> 

here we don't allow to reply to a ticket already billed. So we have a
customcondition which looks at a customfield to see if ticket is billed
or not and then we use the following action to create a new ticket if
someone respond to billed ticket:

http://wiki.bestpractical.com/view/ForkIntoNewTicket