[rt-users] Prevent users reopening a closed ticket.

[John Robson]

2010/1/21 Emmanuel Lacour <elacour at easter-eggs.com>

> here we don't allow to reply to a ticket already billed. So we have a
> customcondition which looks at a customfield to see if ticket is billed
> or not and then we use the following action to create a new ticket if
> someone respond to billed ticket:
>
> http://wiki.bestpractical.com/view/ForkIntoNewTicket
>

Using that links, and some of it's fellows I've mostly gotit  working, took
a little while, and a touch of furkling, but the right thing is now (mostly)
happening.

I am still getting outgoing emails from the original ticket, but thankfully
it's not being reopenned.
I'd like to drop that behaviour... but unless it's something obvious I'll
leave it for now and see if I care in three months time.

Many thanks,

John

-- 
John Robson
Senior Support Engineer
ApplianSys
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