[rt-users] HTML messages and linebreaks in transaction->content

[Andy Jones]

Hello,

We're using HTML formatting in correspondence from RT.  However, we're  
running into a problem with text that comes out of

{$Transaction->Content()}

When the message is sent in plain text, all of the carriage returns  
from Content are translated properly into linebreaks.  However, in the  
HTML version, the carriage returns are ignored and all of the text  
from Content is displayed on one line.

(In the Template, the message content type is set as: Content-Type:  
text/html)

Does anyone know how we might fix this and retain our HTML messages?

Thanks,
Andy

Andy Jones
User Support Manager
Educational Technology Services
510.594.5016
andy at cca.edu

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