[rt-users] RT and email bounces

[Kenneth Marshall]

On Mon, Jan 25, 2010 at 02:15:47PM +0100, L B wrote:
> Hi all,
> 
> When we send email to an address that doesn't exist, ie, that bounces,
> RT doesn't record the problem in the ticket. So we could be in a
> situation where we think that everyone knows about the ticket, but the
> email address was wrong in the CC list.
> 
> Likewise we may be waiting for someone to respond to an RT but they
> are on vacation - maybe this is deliberate to avoid loops? we don't
> see the vacation message so unless we send them an email via outlook
> we wouldn't know they were on vacation.
> 
> Does RT manage these bounces or should I configure/hack it a particular way ?
> 
> Thanks,
> -- 
> L.B.

RT handles bounces by ignoring them to prevent loops as you
suggested. It would be neat to have some error handling that would
update the ticket with the message statuses without sending E-mail.
You could disable bad addresses, for example, or flag a vacation
response.

I can see a definite use for such functionality, but the devil is
in the details. Sending an E-mail message for any of these items
would almost certainly end very badly.

Cheers,
Ken