[rt-users] RT and email bounces

[Kenneth Marshall]

On Mon, Jan 25, 2010 at 03:19:40PM +0100, L B wrote:
> I think it's difficult for bounced emails because there is no standard
> regarding this kind of emails, so it's hard to stop loops, but it
> should be easier for out of office messages. The problem is that, I
> think, we need to parse the email content to get a ticket number
> unless the out of office keeps the subject...
> 
> I don't know how RT discards this type of messages, it should normally
> create a new ticket with "Out of office blabla whatever the subject
> is" but it doesn't on my system...
> 
> -- 
> L.B.
> 
I have not checked the code, but usually there is a header that
indicates and auto-responder message ( a message that should not
be treated normally ). Look for a line with the word bulk or junk.

Ken