[rt-users] Make requester field blank on opening a ticket
Michael Neuschafer
mneuschafer at nationalstoresinc.com
Wed Jan 27 13:01:46 EST 2010
What's the best way to modify the script without breaking anything? I just want the requester to show blank and not the current users email addy.
Thanks,
--------------------------------------------------------
<tr>
<td class="label">
<&|/l&>Requestors</&>:
</td>
<td class="value" colspan="5">
<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
</td>
</tr>
--------------------------------------------------------
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com]
Sent: Wednesday, January 27, 2010 12:24 AM
To: Michael Neuschafer
Cc: RT-Users at lists.bestpractical.com
Subject: Re: [rt-users] Make requester field blank on opening a ticket
On Wed, Jan 27, 2010 at 2:22 AM, Michael Neuschafer
<mneuschafer at nationalstoresinc.com> wrote:
> Is there a way to make requester field blank on opening a ticket. When I go
> and create a ticket my email addy is in the requester field.
Hello, Mechael.
With a tiny hack in share/html/Create.html, grep for Requestors. I
think it's abvious what you should delete there.
> Thanks,
--
Best regards, Ruslan.
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