[rt-users] What the mail.log is trying to say me?

[Wagner Pereira]

Hi, Kevin.

Now I edit correctly the /etc/aliases, pointing to the right path, I hope!.
rt: "|/usr/local/bin/rt-mailgate-3.6 --queue general --action correspond 
--url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug"

Where the Apache and RT's logs should be?

Please, tell me and I'll help you to help me.

Thank you.

-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901



Kevin Falcone escreveu:
> On Wed, Jan 27, 2010 at 04:23:54PM -0200, Wagner Pereira wrote:
>   
>> If I edit my /etc/aliases as follow:
>> rt: "|/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway 
>> --queue general --action correspond --url 
>> https://rtracker.rt.pop-sp.rnp.br/rt/ --debug"
>>     
>
> This is wrong and will never work
>
>   
>> And if I edit the /etc/aliases like that:
>> rt: "|/usr/local/bin/rt-mailgate-3.6 --queue general --action correspond 
>> --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug"
>>
>> That's what the mail.log records:
>>
>> ---------------------------------------------------
>> Command output: Connecting to 
>> https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at 
>> /usr/local/bin/rt-mailgate-3.6 line 102, <> line 1. An Error Occurred 
>> =================  403 Forbidden This is /usr/local/bin/rt-mailgate-3.6 
>> exiting because of an undefined server error at 
>>     
>
> And what do your Apache and RT logs say?
> Apache is not allowing rt-mailgate to connect, go fix that
>
> -kevin
>   
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com