[rt-users] RT: DBD::mysql::st execute failed: MySQL server has gone away at....

[Ruslan Zakirov]

On Thu, Jan 28, 2010 at 1:17 AM, Seann Clark <nombrandue at tsukinokage.net> wrote:
> All,
>
>   I am having a problem with ticket creation on RT. I am setting up ONMS to
> open tickets to RT on alarm, and have had mixed results. Each time the error
> RT: DBD::mysql::st execute failed: MySQL server has gone away at <some perl
> module> is the end result and ticket creation fails. On the RPM version on
> Fedora 9, it failed, but not quite. It would create the ticket, but ONMS
> didn't see the ticket created. I removed the RPM version and compiled RT
> from scratch from the most recent stable, to verify if it was something with
> the RPM on the 64bit platform, but I get the same results. Nothing on google
> was conclusive to this issue, though I found some things on it, the most
> common response was to remove and reinstall DBD, which I can't easily do
> (production database and this is the only tool that doesn't work with it).
>  I have periodic luck on creating tickets in the web interface though, but
> other times I get the same error information as what is below.

Do you have GnuPG enabled in RT on this system? If so then disable it
and try again.


[snip]



-- 
Best regards, Ruslan.