[rt-users] Asset Tracker on a new install of RT

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

Search the list, a few days i had the same problem, there was a easy solution posted.

Torsten


Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



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Von: rt-users-bounces at lists.bestpractical.com 
An: RT-Users at lists.bestpractical.com 
Gesendet: Thu Jan 28 20:11:15 2010
Betreff: [rt-users] Asset Tracker on a new install of RT 


We have an old instillation of RT 3.4.2, but it was a VM given to us many years ago and there are things broken on the underlying Debian. So, instead of working hard to fix everything and then upgrade, we decided to start from scratch and build a new VM.

I got 3.8.7 up and running on an Ubuntu 9.04 "box" with the LDAP add-on working. We really need something that handles our inventory integrated into our ticketing system, so we were going to try AssetTracker out.

>From some of the posts on the AT google site, it sounds like only 1.2.4b1 works with RT 3.8.x. got it downloaded and configured (we didn't do the patch mentioned in the README since posts I saw said it wan't needed) but when we try make install, we get the following error:

[crit]: Can't locate object method "ACLEquivalenceObjects" via package "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, <DATA> line 323. (/opt/rt3/lib/RT.pm:379)
Can't locate object method "ACLEquivalenceObjects" via package "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, <DATA> line 323.

The only similar thing I found about this was in the archives for this list saying to add to


sub ACLEquivalenceObjects { return () }

to 
/opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually /opt/rt3/lib/RTx/AssetTracker/System.pm on our system)

and restart apache.

Did this and no luck. I'm out of my depth here, so any help would be appreciated.


Thanks,
Martin


Martin Brenner
Head Librarian
Whitfield School
175 S Mason Rd
St. Louis MO 63141

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