[rt-users] R??p. : Re: Query Builder froze

[Kenneth Marshall]

Hi Horst,

Is the query hitting the DB the same with the CLI versus
QueryBuilder? Maybe you are hitting a resource limit when
the request goes through the web server. Try checking the
system and web server logs to see if there is any more
information. If it is not generating the same query, then
that will give you a place to look for a problem. Good
luck. At least, there is a good consulting group available
should you need some expert assistance.

Regards,
Ken

On Mon, Jul 05, 2010 at 11:20:42AM +0200, Horst Kriegers wrote:
> I've tried in CLI mode and have no problem.
> The execution of request is quick.
>  
> Horst
> 
> >>> Le Lundi, 5. Juillet 2010 ??  08:58, "Horst Kriegers"
> <Horst.Kriegers at loro.ch> a ??crit :
> Hi and tanks Kenn for your answer.
>  
>  
> RT_Config : Identical (not modified)
>  
> RT_SiteConfig - Differences are minimal : 
> - $rtname
> - $DatabasePort
> - $DatabaseUser
> - $DatabaseName
> - $ParseNewMessageForTicketCcs
> - $LogToFileNamed
> - $WebPort
>  
> And log files contains nothings special
>  
>  
> This behavior seem to appear by inserting Custom Fields in the query.
>  
>  
>  
> Any idea where can I investigate to resolve this problem ?
>  
>  
> Horst
> 
> >>> Le Mercredi, 30. Juin 2010 ??  16:53, Kenneth Crocker
> <kfcrocker at lbl.gov> a ??crit :
> Horst,
> 
> What are the differences in you RT_Config and RT_SiteConfig.pm files?
> 
> Kenn
> LBNL
> 
> On Wed, Jun 30, 2010 at 7:32 AM, Horst Kriegers
> <Horst.Kriegers at loro.ch> wrote:
> 
> 
> Hi,
> Suze Linux 2.6.16
> RT 3.6.6
> Apache 2.2.6
> MySQL 5.1.45
> We have 2 instances of RT:
> - DEV for development
> - PRD for production
> A query created in RT's Query Builder on the DEV environment works
> fine.
> By creating the same query on the PRD environment froze until timeout
> appear.
> I've tried to connect the RT DEV to MySQL PRD, all works fine.
> I've tried to connect the RT PRD to MySQL DEV, it froze.
> I've tried to compare the both RT's directory content, all seems to be
> identical.
> How can I solve this probl??m ?
> Many thanks in advance.
> Horst
> 
> 
> _______________________________________________________________________
> 
> Le contenu de ce courriel est uniquement r??serv?? ?? la personne ou
> l'organisme ?? qui il est destin??. Si vous n'??tes pas le destinataire
> pr??vu, veuillez nous en informer au plus vite et d??truire le pr??sent
> courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
> de le distribuer ou de l'utiliser de quelque mani??re que ce soit. 
> _______________________________________________________________________
> 
> The content of this e-mail is intended only and solely for the use of
> the named recipient or organisation. If you are not the named recipient,
> please inform us immediately and delete the present e-mail. In this
> case, you are nor allowed to copy, distribute or use this e-mail in any
> way. 
> _______________________________________________________________________
> 
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com 
> 
> 
> 
> 
> _______________________________________________________________________
> 
> Le contenu de ce courriel est uniquement r??serv?? ?? la personne ou
> l'organisme ?? qui il est destin??. Si vous n'??tes pas le destinataire
> pr??vu, veuillez nous en informer au plus vite et d??truire le pr??sent
> courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
> de le distribuer ou de l'utiliser de quelque mani??re que ce soit. 
> _______________________________________________________________________
> 
> The content of this e-mail is intended only and solely for the use of
> the named recipient or organisation. If you are not the named recipient,
> please inform us immediately and delete the present e-mail. In this
> case, you are nor allowed to copy, distribute or use this e-mail in any
> way. 
> _______________________________________________________________________
> 
> 
> ___________________________________________________________
> Le contenu de ce courriel est uniquement r??serv?? ?? la personne ou 
> l'organisme ?? qui il est destin??. Si vous n'??tes pas le destinataire
> pr??vu, veuillez nous en informer au plus vite et d??truire le pr??sent
> courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
> de le distribuer ou de l'utiliser de quelque mani??re que ce soit.
> 
> The content of this e-mail is intended only and solely for the use 
> of the named recipient or organisation. If you are not the named 
> recipient, please inform us immediately and delete the present e-mail. 
> In this case, you are nor allowed to copy, distribute or use this 
> e-mail in any way.
> ___________________________________________________________

> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com