[rt-users] Rép. : Re: Query Builder froze

[Horst Kriegers]

I've tried in CLI mode and have no problem.
The execution of request is quick.
 
Horst

>>> Le Lundi, 5. Juillet 2010 à  08:58, "Horst Kriegers"
<Horst.Kriegers at loro.ch> a écrit :
Hi and tanks Kenn for your answer.
 
 
RT_Config : Identical (not modified)
 
RT_SiteConfig - Differences are minimal : 
- $rtname
- $DatabasePort
- $DatabaseUser
- $DatabaseName
- $ParseNewMessageForTicketCcs
- $LogToFileNamed
- $WebPort
 
And log files contains nothings special
 
 
This behavior seem to appear by inserting Custom Fields in the query.
 
 
 
Any idea where can I investigate to resolve this problem ?
 
 
Horst

>>> Le Mercredi, 30. Juin 2010 à  16:53, Kenneth Crocker
<kfcrocker at lbl.gov> a écrit :
Horst,

What are the differences in you RT_Config and RT_SiteConfig.pm files?

Kenn
LBNL

On Wed, Jun 30, 2010 at 7:32 AM, Horst Kriegers
<Horst.Kriegers at loro.ch> wrote:


Hi,
Suze Linux 2.6.16
RT 3.6.6
Apache 2.2.6
MySQL 5.1.45
We have 2 instances of RT:
- DEV for development
- PRD for production
A query created in RT's Query Builder on the DEV environment works
fine.
By creating the same query on the PRD environment froze until timeout
appear.
I've tried to connect the RT DEV to MySQL PRD, all works fine.
I've tried to connect the RT PRD to MySQL DEV, it froze.
I've tried to compare the both RT's directory content, all seems to be
identical.
How can I solve this problèm ?
Many thanks in advance.
Horst


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