[rt-users] French Accent template issue

[Ruslan Zakirov]

On Fri, Jul 9, 2010 at 3:41 PM, Martin Drasar <drasar at ics.muni.cz> wrote:
> Dne 9.7.2010 10:31, Georghy napsal(a):
>> Hi folks,
>> I was trying to forward a ticket via forward command on the web GUI
>> when I received the mail, accent are formated like this : é
>>
>> Ceci est un ticket transféré dont le numèro est : #60
>>
>> It seems that it is caused by wrong encoding somewhere
>> we check out database, apache and encoding is UTF-8
>> can you give me other ideas or config file to check out ?
>> what should I expect in apache and database encoding ?
>>
>
> Hi Georghy,
> we've had a same problem with Czech encoding but it got fixed once we
> have switched to iso-8859-2 in RT_SiteConfig.pm
>
> Set($EmailOutputEncoding , 'iso-8859-2');

It's just a workaround rather then a proper fix.

> --
> Mgr. Martin Drasar                                   drasar at ics.muni.cz
> CSIRT-MU, Network Security Department          http://www.muni.cz/csirt
> Institute of Computer Science, Masaryk University, Brno, Czech Republic
>                       PGP Key ID: 0x944BC925
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.