[rt-users] need some explanation on rt.log data

[Ruslan Zakirov]

Asif,

It's message id generated by RT or message id of an incomming mail.

On Fri, Jul 9, 2010 at 11:11 PM, Asif Iqbal <vadud3 at gmail.com> wrote:
> On Fri, Jul 9, 2010 at 2:45 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
>> Asif,
>>
>> Sometimes, depending on the message, the number refers to the script being
>> acted on or a user ID or a QueueID, etc. That's about all I know.
>
> Hmm.. I went through 34000 lines of rt.log and I could not match my
> user id or queue id
> any where.
>
> I am an active user resolving tickets. I also manage this box.
>
>>
>> Kenn
>> LBNL
>>
>> On Fri, Jul 9, 2010 at 10:52 AM, Asif Iqbal <vadud3 at gmail.com> wrote:
>>>
>>> Hi All
>>>
>>> I noticed about 60% of all rt.log has a token in the following format
>>>
>>>  <rt-3.8.2-16815-1278696300-880.767036-185-0 at rt.example.net>
>>>
>>> and some of those are followed by the ticket number, transaction
>>> number and Scrip number after that
>>> like this
>>>
>>>  <rt-3.8.2-16075-1278695671-112.767031-174-0 at rt.example.net>
>>> #767031/4506465 - Scrip 174 ...
>>>
>>> Is there a to find out what are those numbers mean?
>>>
>>> Obviously..
>>>   767031 in that <..token> is the ticket number.
>>>   rt-3.8.2 is the RT version
>>>   1278695671 is probably the epoch time
>>>
>>> But, what are the other numbers represents ?
>>>
>>> --
>>> Asif Iqbal
>>> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
>>> A: Because it messes up the order in which people normally read text.
>>> Q: Why is top-posting such a bad thing?
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> A: Because it messes up the order in which people normally read text.
> Q: Why is top-posting such a bad thing?
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.