[rt-users] need some explanation on rt.log data

[Asif Iqbal]

On Fri, Jul 9, 2010 at 8:05 PM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> Asif,
>
> It's message id generated by RT or message id of an incomming mail.

It looks like this message id is made out of few components like
rt version, epoch time, ticket id, scrip id and few other numbers
with `-' or `.' separated. So rest of the components are just random
numbers to compile the message id?

what part of rt code generates that? is it possible to add the transaction
id (trxID) in it too like below before sending it to rt.log. it will
help us to audit/track
activity of tickets right from the log.

rt-3.8.2-16815-1278696300-880.767036-trxID-185-0 at rt.example.net

so the format would be, to somewhat generalize

rt-versionid-randomid-epoch-randomid.ticketid-transactionid-scripid-always0 at fqdn

Thanks


>
> On Fri, Jul 9, 2010 at 11:11 PM, Asif Iqbal <vadud3 at gmail.com> wrote:
>> On Fri, Jul 9, 2010 at 2:45 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
>>> Asif,
>>>
>>> Sometimes, depending on the message, the number refers to the script being
>>> acted on or a user ID or a QueueID, etc. That's about all I know.
>>
>> Hmm.. I went through 34000 lines of rt.log and I could not match my
>> user id or queue id
>> any where.
>>
>> I am an active user resolving tickets. I also manage this box.
>>
>>>
>>> Kenn
>>> LBNL
>>>
>>> On Fri, Jul 9, 2010 at 10:52 AM, Asif Iqbal <vadud3 at gmail.com> wrote:
>>>>
>>>> Hi All
>>>>
>>>> I noticed about 60% of all rt.log has a token in the following format
>>>>
>>>>  <rt-3.8.2-16815-1278696300-880.767036-185-0 at rt.example.net>
>>>>
>>>> and some of those are followed by the ticket number, transaction
>>>> number and Scrip number after that
>>>> like this
>>>>
>>>>  <rt-3.8.2-16075-1278695671-112.767031-174-0 at rt.example.net>
>>>> #767031/4506465 - Scrip 174 ...
>>>>
>>>> Is there a to find out what are those numbers mean?
>>>>
>>>> Obviously..
>>>>   767031 in that <..token> is the ticket number.
>>>>   rt-3.8.2 is the RT version
>>>>   1278695671 is probably the epoch time
>>>>
>>>> But, what are the other numbers represents ?
>>>>
>>>> --
>>>> Asif Iqbal
>>>> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
>>>> A: Because it messes up the order in which people normally read text.
>>>> Q: Why is top-posting such a bad thing?
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>>
>> --
>> Asif Iqbal
>> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
>> A: Because it messes up the order in which people normally read text.
>> Q: Why is top-posting such a bad thing?
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> --
> Best regards, Ruslan.
>



-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?