[rt-users] adding direct links to Modify.html and Display.html

Carlos Solorzano carlos+rt at tyloris.com
Fri Jul 16 10:50:42 EDT 2010


In the emails that we get from RT we've added links like:
<Resolve: {$RT::WebURL}Ticket/Modify.html?id={$Ticket->id}&Status=resolved >
This allows us to resolve a ticket with one click from the email.

Now we are wondering if there is a way in which we can add a
&comment=something so that a comment is added to the ticket saying that it
was resolved.

We would want the same for our link to take the ticket.

<Take: {$RT::WebURL}Ticket/Display.html?Action=Take&id={$Ticket->id} >

So is there a url parameter we can use for comment?

Thanks,

--Carlos
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