[rt-users] Reports with History/original request

[Kevin Falcone]

On Fri, Jul 16, 2010 at 11:46:33AM -0400, Roeing Corporation wrote:
>    I'm looking at somehow creating a report that I could then print that would allow me to view a
>    list of tickets with their original request directly beneath each ticket. This is used for a
>    helpdesk that does a lot of legwork, and it would be nice to be able to just give a printed
>    copy to someone with the issues for them to start working on. Query builder seems like it
>    might have the ability to do this, but I can't find the field that would correspond with
>    History or Comments. I've searched the archives and just google and could only find a few
>    people trying to do this exact thing and they received no responses. Would anyone be able to
>    point me in the right direction, please?

You can probably adapt the code in
http://github.com/bestpractical/rtx-ticketlist-transactions
to do what you want (it currently shows the last correspondence, not
the first)

-kevin
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