[rt-users] FAILED LOGIN for user1 from 10.0.0.1 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)

[M.F.Haris]

dear all,
I am new in settting RT authentication with LDAP against ADC. i installed RT
3.0.8 and configured with Apache and given in the bestpractical. now i like
to authenticate ldap users (valid user only).
i successfully opens a webpage to login with the user. when i sign in the
logs somehow returns following msg;


*[error]: FAILED LOGIN for user1 from 10.0.0.1
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)*

I know its a common err, and it ought to be solved but i can't find a
solution so far, could you guys help me figuring out the problems.


Following are my conf;

*RT_SiteConfig.pm*
-----------------------------

*################ Usign WebExternAuth (Apache Authentication)
##################

# tells RT to use the REMOTE_USER provided by the web server
Set($WebExternalAuth , 1);

# tells RT to display its normal login screen if REMOTE_USER fails
Set($WebFallbackToInternalAuth , 1);

# tells RT to create users automatically if no user matching REMOTE_USER is
found
Set($WebExternalAuto , 1);


################ Usign  RT::Authen::ExternalAuth ##################

Set($rtname, 'cmtest01.fleetboard.dmz');
Set($Organization, 'cmtest01.fleetboard.dmz');
Set($CorrespondAddress , 'rt_user at cmtest01.fleetboard.dmz');
Set($CommentAddress , 'rt_user at cmtest01.fleetboard.dmz');
Set($OwnerEmail , 'root');
Set($MaxAttachmentSize , 10000000);
Set($WebBaseURL, "http://cmtest01.fleetboard.dmz/rt");
Set($WebImagesURL , $WebPath . "/NoAuth/images/");
Set($LogoURL, $WebImagesURL . "bplogo.gif");
Set($LogoLinkURL, 'http://cmtest01.fleetboard.dmz');
Set($LogoImageURL, $WebImagesURL . "bplogo.gif");
Set($LogoAltText, "Daimler Fleetboard GmbH");

Set($RTAddressRegexp ,
'^[A-Za-z0-9][A-Za-z0-9_\.\-]{0,}@([A-Za-z0-9_\-]{1,}[\.]{1,1})+([A-Za-z]{2,5})$'
);

 # THE DATABASE:

Set($DatabaseType, 'mysql'); Set($DatabaseUser , 'rt_user');
Set($DatabasePassword , ''); Set($DatabaseName , 'rt3');

 # THE WEBSERVER:

Set($WebPath , "");
#Set($WebPath , "/");
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
1;
*
*

**Apach**e vhost.conf:
------------------------------

*
*<VirtualHost *:80>
    ServerName cmtest01.fleetboard.dmz

    #SSLEngine ON
    #SSLCertificateFile /root/certs/tickets.fleetboard.net.cert
    #SSLCertificateKeyFile  /root/certs/fbweb01.key

    # DocumentRoot: The directory out of which you will serve your
    # documents. By default, all requests are taken from this directory, but
    # symbolic links and aliases may be used to point to other locations.

    #DocumentRoot  /srv/www/vhosts/cmtest01.fleetboard.net/rt/
    AddHandler fastcgi-script fcgi
    Alias /rt "/opt/rt3/share/html"
    <Location />
        Allow from all
        Satisfy any
        allow from localhost

        AuthUserFile /dev/null
        AuthName "Hello LDAP"
        AuthBasicAuthoritative Off
        AuthType Basic
*
*AuthBasicAuthoritative Off
        AuthType Basic
        AuthLDAPURL
"ldap://ladapserverip:port/OU=ldapou,DC=intranet,DC=fb,DC=com?sAMAccountName?sub?(objectClass=*)"
        AuthLDAPBindDN "CN=LDAPs
Subversion,OU=P-R,OU=P,OU=ldapou,DC=intranet,DC=fb,DC=com"
        AuthLDAPBindPassword "ldappassword"
        require valid-user
    </Location>
*
*AddDefaultCharset UTF-8
   PerlRequire /opt/rt3/bin/webmux.pl

   <Directory /srv/www/vhosts/cmtest01.fleetboard.net/rt/>
    Order allow,deny
    Allow from all
    DirectoryIndex index.html index.php
   </Directory>

   <Directory /opt/rt3/share/html/>
       Order allow,deny
       Allow from all
       Options Indexes FollowSymLinks
       DirectoryIndex index.html index.php
       SetHandler perl-script
       PerlResponseHandler RT::Mason
   </Directory>
*
*</VirtualHost>*


Looking forward

regards

haris
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