[rt-users] Adding CC's from an email as Watchers on Create Ticket

[Alan Deadman]

Hi

Most of my tickets are created via emails to the RT system. When this happens, the CC's from the email are not automatically added as Watchers.

Is this possible to change?

Many thanks in advance.

Regards
Alan Deadman
a.deadman at aerocare.com.au




Attention:
The contents of this email and any attachments is intended only for the named recipients to which it is addressed.  The information contained in this email communication may be confidential or may contain legally privileged information or copyright material.  You should only read, disclose, re-transmit, copy or act in reliance on the information if you are authorised to do so.  If you are not the intended recipient of this email communication, please notify the sender immediately and then destroy any electronic or paper copy of this message.  Aero-Care Pty Ltd, Aero-Care Flight Support Pty Ltd or a related entity, does not represent, warrant or guarantee that the integrity of this communication has been maintained nor that the communication is free of errors, spam, malware or interference.

For further information about Aero-Care, please see our website at http://www.aerocare.com.au

Please consider the environment before printing this email