[rt-users] How to handle HTML-formatted messages sent into RT via the email gateway

[Kevin Falcone]

On Fri, Jul 23, 2010 at 11:45:56AM +0100, G.Booth wrote:
> On Fri, 23 Jul 2010 06:27:08 -0400
>  Joe Kirby <kirby at umbc.edu> wrote:
> >We are experiencing messages within RT that are too large to
> >display  and then pretty much unreadable when you do the download
> >option.
> >
> >It appears that most are a byproduct of HTML-formatted messages
> >sent  into RT via the email gateway
> >
> >Is there a setting to help RT handle this better?
> >
> >Thanks in advance
> >
> >Joe
> 
> 
> Hi Joe et al
> 
> Bit of a sledgehammer as it sets all mail to plain text so you lose
> the formatting, but you could set this, in RT_SiteConfig.
> 
> Set($PreferRichText, undef);

Since that is the default, it sounds a lot like Joe wants to turn that
setting to 1 instead, and look at the MaxInlineBody setting

Also, TrustHTMLAttachments will make the 'full email' render as HTML,
but we turn that off by default for security.

-kevin

> Other thoughts:
> 
> If your users are using Outlook get them to change from rich text
> format to html, if thet're using that.
> 
> If your users are using MS Word to create they're mails, this adds a
> lot of generic xml. You may be able to modify Words behaviour to
> reduce this, but I dont know for sure.
> 
> Hope some of that is useful
> 
> regards
> garry
> --
> 
> Dr Garry Booth
> IT Services
> Loughborough University
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100723/1fb2f899/attachment.sig>