[rt-users] RTAddressRegexp - not clear to me

[Mike Johnson]

You need to include both, the queue email addresses, AND anything that
forwards email to RT.

That setting prevents RT from sending emails that will "loop" infinitely in
your system.

For example.

RT is setup with the basic autoreply, and reply on correspondence etc.

RT has 2 queues, support at here.com goes to general, and it at here.com goes to
IT queue.

If it at here.com emails support at here.com the general queue will autoreply to
it at here.com which will create a ticket and autoreply to
support at here.comwhich will create a ticket and auto-reply to
it at here.com etc etc etc....

Big loop, never ending, blow up RT :P

If you set the regular expression to support at here.com when RT emails out,
it'll filter any emails going to support at here.com.  This will ensure no loop
happens.

SO to recap, RTAddressRegexp has to be a regular expression that ALL email
addresses that send stuff to RT will validate through.

Hope this helps!
Mike.

On Tue, Jul 27, 2010 at 1:35 PM, Joseph Spenner <joseph85750 at yahoo.com>wrote:

>   Upon nearly completing my RT installation, and running:
>
> # make initialize-database
>
> I got the message:
>
> ==
> [Tue Jul 27 17:12:29 2010] [error]: The RTAddressRegexp option is not set
> in the config. Not setting this option results in additional SQL queries to
> check whether each address belongs to RT or not. It is especially important
> to set this option if RT recieves emails on addresses that are not in the
> database or config. (/home/packages/rt-3.8.8/sbin/../lib/RT/Config.pm:343)
> Now inserting data
> Done inserting data
> Done.
> ==
> If I have 3 queues, ie:
> support-help at bob.domain.com
> sales-help at bob.domain.com
> it-requests at bob.domain.com
> Do I need to list all those addresses (and any future addresses) in that
> RTAddressRegexp option ?  Or is this only if I have something at (ie:)
> help at jack.somewhere.com forwarding to my RT system in which case I'd want
> to add:  help at jack.somewhere.com to the RTAddressRegexp option ?
>
>
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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