[rt-users] RTAddressRegexp - not clear to me

[Mike Johnson]

RT could do that, but that wouldn't catch any email addresses that forward
stuff to an RT email address, or if using fetchmail, that forward stuff to
an email address RT pulls from.

On Tue, Jul 27, 2010 at 5:02 PM, Joseph Spenner <joseph85750 at yahoo.com>wrote:

>   If life gives you lemons, keep them-- because hey.. free lemons.
>
>
> --- On *Tue, 7/27/10, Mike Johnson <mike.johnson at nosm.ca>* wrote:
>
>
> From: Mike Johnson <mike.johnson at nosm.ca>
> Subject: Re: [rt-users] RTAddressRegexp - not clear to me
> To: "Joseph Spenner" <joseph85750 at yahoo.com>
> Cc: rt-users at lists.bestpractical.com
> Date: Tuesday, July 27, 2010, 2:35 PM
>
>
>  It's really a safeguard, because not everyone that uses your RT instance
> is "smart" enough to prevent loops from happening.
>
> And my example showed 2 queues... but you only need email address and a
> "goofy" user for a loop to happen that will cripple the system.
>
> I've had end-users reply to an email coming from <Mike Johnson via
> RT>(which the Reply-To: on those emails is helpdesk at nosm.ca<http://mc/compose?to=helpdesk@nosm.ca>) and
> cc helpdesk at nosm.ca <http://mc/compose?to=helpdesk@nosm.ca>.
>
> If you use the ParseNewMessageForTicketCcs, the above can become quite
> troublesome without RTAddressRegexp, as it would append helpdesk at nosm.ca<http://mc/compose?to=helpdesk@nosm.ca>as a Cc email address, which would then email out to
> helpdesk at nosm.ca <http://mc/compose?to=helpdesk@nosm.ca> whenever you do
> correspondence that a Cc would see...
>
> Hope that helps!
> Mike.
>
>  Why couldn't the application simply query the database to figure out what
> the queue email addresses are, and don't permit them to be a recipient?
>
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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