[rt-users] Configure Fetchmail to create tickets

[George Simpson]

Hi,

It's still passing syntax errors, I have verified that the paths are right,
but its finding problems with the perl path. Is there anything that I am
doing wrong? I posted the line in my previous post.

On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.johnson at nosm.ca> wrote:

>
> Yes, this all goes into the .fetchmailrc file for the user executing
> fetchmail, and yes, you'd have to adjust the settings to point to your
> various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3),
> and obviously the email server you are needing to pull emails from.
>
> HTH.
> Mike.
>
>
>
> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson <simpsongeorge68 at gmail.com
> > wrote:
>
>> Thanks for the reply!
>>
>> I am really new to all of this, I just became an Intern at this company
>> after one year of college and they asked me to set up RT. The
>>
>> poll imap.gmail.com proto imap port 993:
>> username helpdesk at mydomain.com password mypassword  ssl mda
>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue
>> General --action correspond"
>>
>> goes in the fetchmail.conf file right? I can do something like that for
>> the .fetchmailrc file, if that is the right one. The difference is that our
>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl
>> /opt/rt3/bin/rt-mailgate"?
>>
>> Thanks for the help, and sorry for the complete lack of knowledge.
>>
>> George
>>
>>
>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.johnson at nosm.ca>wrote:
>>
>>> In your fetchmail config, you tell fetchmail to send the emails it grabs
>>> to a specific process.  For RT to create a ticket from an email, you need to
>>> give the email to rt-mailgate.
>>>
>>> You do this through the fetchmail config file.
>>>
>>> This is an example of one grabbing email from a google apps account and
>>> sending it to rt-mailgate
>>>
>>> poll imap.gmail.com proto imap port 993:
>>> username helpdesk at mydomain.com password mypassword  ssl mda
>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com--queue General --action correspond"
>>>  Hope that helps.
>>> Mike.
>>>
>>>
>>>
>>>
>>>   On Wed, Jul 28, 2010 at 1:08 PM, George Simpson <
>>> simpsongeorge68 at gmail.com> wrote:
>>>
>>>>  Hello again.
>>>>
>>>> We finally got fetchmail to work! thanks to everyone who helped, it now
>>>> is up and running. However, we hit a snag while trying to set it up so that
>>>> people just sent emails to helpdesk at myurl.com and it creates a ticket.
>>>> I think we have to set up aliases in fetchmail so that that email address is
>>>> forwarded to the RT helpdesk queue, but I cannot seem to find out how to do
>>>> it. Is there any documentation about doing this anywhere? I cannot seem to
>>>> find it here nor with the all-powerful google. Thanks in advance, and I
>>>> really appreciate everyones help!
>>>>
>>>> George
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>
>>>
>>>
>>> --
>>> Mike Johnson
>>> Datatel Programmer/Analyst
>>> Northern Ontario School of Medicine
>>> 955 Oliver Road
>>> Thunder Bay, ON   P7B 5E1
>>> Phone: (807) 766-7331
>>> Email: mike.johnson at nosm.ca
>>>
>>
>>
>
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca
>
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