[rt-users] Configure Fetchmail to create tickets

[Mike Johnson]

If you copy/pasted, the error would be you are missing a / infront of your
perl path...

not sure if you just missed that when you copy/pasted or not...

On Wed, Jul 28, 2010 at 3:21 PM, George Simpson
<simpsongeorge68 at gmail.com>wrote:

> Hi,
>
> It's still passing syntax errors, I have verified that the paths are right,
> but its finding problems with the perl path. Is there anything that I am
> doing wrong? I posted the line in my previous post.
>
>
> On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.johnson at nosm.ca>wrote:
>
>>
>> Yes, this all goes into the .fetchmailrc file for the user executing
>> fetchmail, and yes, you'd have to adjust the settings to point to your
>> various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3),
>> and obviously the email server you are needing to pull emails from.
>>
>> HTH.
>> Mike.
>>
>>
>>
>> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson <
>> simpsongeorge68 at gmail.com> wrote:
>>
>>> Thanks for the reply!
>>>
>>> I am really new to all of this, I just became an Intern at this company
>>> after one year of college and they asked me to set up RT. The
>>>
>>> poll imap.gmail.com proto imap port 993:
>>> username helpdesk at mydomain.com password mypassword  ssl mda
>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue
>>> General --action correspond"
>>>
>>> goes in the fetchmail.conf file right? I can do something like that for
>>> the .fetchmailrc file, if that is the right one. The difference is that our
>>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl
>>> /opt/rt3/bin/rt-mailgate"?
>>>
>>> Thanks for the help, and sorry for the complete lack of knowledge.
>>>
>>> George
>>>
>>>
>>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.johnson at nosm.ca>wrote:
>>>
>>>> In your fetchmail config, you tell fetchmail to send the emails it grabs
>>>> to a specific process.  For RT to create a ticket from an email, you need to
>>>> give the email to rt-mailgate.
>>>>
>>>> You do this through the fetchmail config file.
>>>>
>>>> This is an example of one grabbing email from a google apps account and
>>>> sending it to rt-mailgate
>>>>
>>>> poll imap.gmail.com proto imap port 993:
>>>> username helpdesk at mydomain.com password mypassword  ssl mda
>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com--queue General --action correspond"
>>>> Hope that helps.
>>>> Mike.
>>>>
>>>>
>>>>
>>>>
>>>>   On Wed, Jul 28, 2010 at 1:08 PM, George Simpson <
>>>> simpsongeorge68 at gmail.com> wrote:
>>>>
>>>>>  Hello again.
>>>>>
>>>>> We finally got fetchmail to work! thanks to everyone who helped, it now
>>>>> is up and running. However, we hit a snag while trying to set it up so that
>>>>> people just sent emails to helpdesk at myurl.com and it creates a ticket.
>>>>> I think we have to set up aliases in fetchmail so that that email address is
>>>>> forwarded to the RT helpdesk queue, but I cannot seem to find out how to do
>>>>> it. Is there any documentation about doing this anywhere? I cannot seem to
>>>>> find it here nor with the all-powerful google. Thanks in advance, and I
>>>>> really appreciate everyones help!
>>>>>
>>>>> George
>>>>>
>>>>>
>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Mike Johnson
>>>> Datatel Programmer/Analyst
>>>> Northern Ontario School of Medicine
>>>> 955 Oliver Road
>>>> Thunder Bay, ON   P7B 5E1
>>>> Phone: (807) 766-7331
>>>> Email: mike.johnson at nosm.ca
>>>>
>>>
>>>
>>
>>
>> --
>> Mike Johnson
>> Datatel Programmer/Analyst
>> Northern Ontario School of Medicine
>> 955 Oliver Road
>> Thunder Bay, ON   P7B 5E1
>> Phone: (807) 766-7331
>> Email: mike.johnson at nosm.ca
>>
>
>


-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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