[rt-users] Approvals not working

[Michael James]

It worked on 3.4.6, which is the version we were using before 3.8.8.

>>> "Foggi, Nicola" <NFOGGI at depaul.edu> 7/28/2010 4:48 PM >>>


I was never able to get a queue working with approvals other than the default __Approvals queue, if you use that does it work?

Nicola

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com on behalf of Michael James
Sent: Wed 7/28/2010 3:38 PM
To: RT Users <rt-users at lists.bestpractical.com 
Subject: [rt-users] Approvals not working
 
Hi, I used example code on the wiki to create a PO-Request type approval in RT3.8.8 http://wiki.bestpractical.com/view/ApprovalCreation The process creates new ticket(s) but isn't quite right yet.

I created 2 queues: ChangeRequest and ChangeApproval and both are enabled.

ChangeRequest queue has 1 scrip:

On Create, Create Tickets with template CreateApproval, stage TransactionCreate. with no User defined conditions.

The CreateApproval template is pretty much cut-n-paste from the wiki:

===Create-Ticket: poreq
Subject: Approve Change Request for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: ChangeApproval
Type: approval
Owner: username-of-owner   #note this is so that notifications work properly
Content: Someone has created a Change Request.  Please review.
ENDOFCONTENT

For the ChangeApproval queue, I copied/pasted all of the scrips and templates from the default __Approvals queue. 

When I create a new ticket in the ChangeRequest queue, a 2nd ticket is created and notifications are sent to the watchers that a new ticket is awaiting approval. However, the approvals don't show up in My Approvals. Nor do they show up in the ChangeApproval queue when I search for them. The tickets/approvals exist, I can see them in the Tickets table with type=approval.

I can't sort out what I've done wrong. Any ideas?

Mike


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