[rt-users] Configure Fetchmail to create tickets

[Mauricio Tavares]

On Wed, Jul 28, 2010 at 4:39 PM, George Simpson
<simpsongeorge68 at gmail.com> wrote:
> I get /usr/bin/perl upon typing that command, but when I type which
> rt-mailgate it cannot find it with that command, is that the problem?
>
as root (or sudo),

find / -name rt-mailgate -print

> [rpatel at ec02 ~]$ which perl
> /usr/bin/perl
> [rpatel at ec02 ~]$ which rt-mailgate
> /usr/bin/which: no rt-mailgate in
> (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/home/rpatel/bin)
>
> On Wed, Jul 28, 2010 at 1:33 PM, Mauricio Tavares <raubvogel at gmail.com>
> wrote:
>>
>> On Wed, Jul 28, 2010 at 4:26 PM, George Simpson
>> <simpsongeorge68 at gmail.com> wrote:
>> > /usr/bin/perl I think is what I wrote here, is that not correct?
>> >
>>      What do you get by typing `which perl` in your machine?
>>
>> > On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson <mike.johnson at nosm.ca>
>> > wrote:
>> >>
>> >> If you copy/pasted, the error would be you are missing a / infront of
>> >> your
>> >> perl path...
>> >>
>> >> not sure if you just missed that when you copy/pasted or not...
>> >>
>> >> On Wed, Jul 28, 2010 at 3:21 PM, George Simpson
>> >> <simpsongeorge68 at gmail.com> wrote:
>> >>>
>> >>> Hi,
>> >>> It's still passing syntax errors, I have verified that the paths are
>> >>> right, but its finding problems with the perl path. Is there anything
>> >>> that I
>> >>> am doing wrong? I posted the line in my previous post.
>> >>>
>> >>> On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.johnson at nosm.ca>
>> >>> wrote:
>> >>>>
>> >>>>
>> >>>> Yes, this all goes into the .fetchmailrc file for the user executing
>> >>>> fetchmail, and yes, you'd have to adjust the settings to point to
>> >>>> your
>> >>>> various pieces like perl, mailgate, RT url(note mine doesn't end with
>> >>>> /rt3),
>> >>>> and obviously the email server you are needing to pull emails from.
>> >>>>
>> >>>> HTH.
>> >>>> Mike.
>> >>>>
>> >>>>
>> >>>> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson
>> >>>> <simpsongeorge68 at gmail.com> wrote:
>> >>>>>
>> >>>>> Thanks for the reply!
>> >>>>> I am really new to all of this, I just became an Intern at this
>> >>>>> company
>> >>>>> after one year of college and they asked me to set up RT. The
>> >>>>> poll imap.gmail.com proto imap port 993:
>> >>>>> username helpdesk at mydomain.com password mypassword  ssl mda
>> >>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate
>> >>>>> --url http://rt.mydomain.com --queue
>> >>>>> General --action correspond"
>> >>>>> goes in the fetchmail.conf file right? I can do something like that
>> >>>>> for
>> >>>>> the .fetchmailrc file, if that is the right one. The difference is
>> >>>>> that our
>> >>>>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for
>> >>>>> "usr/bin/perl
>> >>>>> /opt/rt3/bin/rt-mailgate"?
>> >>>>> Thanks for the help, and sorry for the complete lack of knowledge.
>> >>>>> George
>> >>>>>
>> >>>>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson
>> >>>>> <mike.johnson at nosm.ca>
>> >>>>> wrote:
>> >>>>>>
>> >>>>>> In your fetchmail config, you tell fetchmail to send the emails it
>> >>>>>> grabs to a specific process.  For RT to create a ticket from an
>> >>>>>> email, you
>> >>>>>> need to give the email to rt-mailgate.
>> >>>>>>
>> >>>>>> You do this through the fetchmail config file.
>> >>>>>>
>> >>>>>> This is an example of one grabbing email from a google apps account
>> >>>>>> and sending it to rt-mailgate
>> >>>>>>
>> >>>>>> poll imap.gmail.com proto imap port 993:
>> >>>>>> username helpdesk at mydomain.com password mypassword  ssl mda
>> >>>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url
>> >>>>>> http://rt.mydomain.com --queue
>> >>>>>> General --action correspond"
>> >>>>>> Hope that helps.
>> >>>>>> Mike.
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> On Wed, Jul 28, 2010 at 1:08 PM, George Simpson
>> >>>>>> <simpsongeorge68 at gmail.com> wrote:
>> >>>>>>>
>> >>>>>>> Hello again.
>> >>>>>>> We finally got fetchmail to work! thanks to everyone who helped,
>> >>>>>>> it
>> >>>>>>> now is up and running. However, we hit a snag while trying to set
>> >>>>>>> it up so
>> >>>>>>> that people just sent emails to helpdesk at myurl.com and it creates
>> >>>>>>> a ticket.
>> >>>>>>> I think we have to set up aliases in fetchmail so that that email
>> >>>>>>> address is
>> >>>>>>> forwarded to the RT helpdesk queue, but I cannot seem to find out
>> >>>>>>> how to do
>> >>>>>>> it. Is there any documentation about doing this anywhere? I cannot
>> >>>>>>> seem to
>> >>>>>>> find it here nor with the all-powerful google. Thanks in advance,
>> >>>>>>> and I
>> >>>>>>> really appreciate everyones help!
>> >>>>>>> George
>> >>>>>>>
>> >>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly
>> >>>>>>> Media.
>> >>>>>>> Buy a copy at http://rtbook.bestpractical.com
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> --
>> >>>>>> Mike Johnson
>> >>>>>> Datatel Programmer/Analyst
>> >>>>>> Northern Ontario School of Medicine
>> >>>>>> 955 Oliver Road
>> >>>>>> Thunder Bay, ON   P7B 5E1
>> >>>>>> Phone: (807) 766-7331
>> >>>>>> Email: mike.johnson at nosm.ca
>> >>>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>> --
>> >>>> Mike Johnson
>> >>>> Datatel Programmer/Analyst
>> >>>> Northern Ontario School of Medicine
>> >>>> 955 Oliver Road
>> >>>> Thunder Bay, ON   P7B 5E1
>> >>>> Phone: (807) 766-7331
>> >>>> Email: mike.johnson at nosm.ca
>> >>>
>> >>
>> >>
>> >>
>> >> --
>> >> Mike Johnson
>> >> Datatel Programmer/Analyst
>> >> Northern Ontario School of Medicine
>> >> 955 Oliver Road
>> >> Thunder Bay, ON   P7B 5E1
>> >> Phone: (807) 766-7331
>> >> Email: mike.johnson at nosm.ca
>> >
>> >
>> >
>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> > Buy a copy at http://rtbook.bestpractical.com
>> >
>
>